Support
Severe WeatherGuardian Support
Find help with WeatherGuardian 5.0, AI conversations, accessible Live Radar, weather alerts, trackers, and Plus.
WeatherGuardian AI FAQ · Live Radar FAQ
Email support at justin.encrypted@protonmail.ch.
- For app issues, include your iPhone model, iOS version, Severe WeatherGuardian app version, and the location or alert type involved.
- For subscription issues, use Restore Purchases or Manage Subscription in Severe WeatherGuardian Settings before emailing.
- For accessibility feedback, include whether VoiceOver was active and which screen or radar interaction you were using.
Support FAQ
Quick answers for common support questions.
How do I contact Severe WeatherGuardian support?
Email justin.encrypted@protonmail.ch with your device type, iOS version, app version, and a short description of the issue.
How do I restore Severe WeatherGuardian Plus?
Open Severe WeatherGuardian Settings and choose Restore Purchases. App Store purchases and subscriptions are managed by Apple.
How do I manage or cancel a Severe WeatherGuardian Plus subscription?
Open Severe WeatherGuardian Settings and choose Manage Subscription, or manage subscriptions from your Apple Account settings.
Why am I not receiving weather alerts?
Check that notifications are allowed in iOS Settings, that the saved alert location is enabled in Severe WeatherGuardian, that the selected alert categories match the weather you expect, and that the location is covered by National Weather Service products.
Why is Live Radar, Tropical Tracker, or Wildfire Tracker unavailable?
These features require Severe WeatherGuardian Plus and an internet connection. Wildfire Tracker requires app version 5.0 or later. Source products can also be delayed, unavailable, or outside the supported coverage area.
Where can I find help with WeatherGuardian AI?
Open Settings → WeatherGuardian AI in the app for experience selection, listening preferences, trial recovery, and accessible frequently asked questions. The website’s WeatherGuardian AI feature page also covers setup, privacy, Siri, and chat controls.
Are Severe WeatherGuardian alerts official warnings?
No. Severe WeatherGuardian can monitor and summarize official NOAA/NWS products, but Severe WeatherGuardian itself is a best-effort awareness tool. Treat NOAA Weather Radio, Wireless Emergency Alerts, emergency services, and public safety instructions as higher priority.
Safety reminder
Severe WeatherGuardian alerts are best-effort and are not a replacement for NOAA Weather Radio, Wireless Emergency Alerts, emergency services, or instructions from public safety officials.